FAQs
Your Comfort, Our Promise: Everything You Need to Know
Dive into our FAQs for quick answers to your most pressing questions about our luxurious knitwear collections and services. From shipping details to product care, find everything you need to enhance your Lall Ji experience. Whether you're wondering about our international delivery options or looking for guidance on how to maintain your knitwear in pristine condition, our FAQ section has you covered. Explore our informative responses designed to give you complete confidence in every purchase.
What is your return policy?
We are happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 15 days of delivery for store credit only.
We do not offer refunds on orders due to the time and labor that goes into each product. Refunds will only processed based on fulfilment errors, such as incorrectly shipped. Please note that the return/exchange request will only be accepted once.
You can request an at-home pick-up for your returns and exchanges by writing to lalljiknit@aol.com or calling/WhatsApp our customer care at +91 98166 65099 from Monday to Friday, between 9:00 a.m. and 9:00 p.m. (IST). We will look into the issue and get back to you within 24-48 business hours.
Can I make an exchange?
We offer size exchanges only for the same product, style and color that you have purchased. In case your required size is not available, a credit note for the amount spent will be issued to you.
What is the return and exchange policy for sale items?
Any items purchased during the sale are not eligible for returns, refunds, or exchanges. Unless you received them in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non availability of the product, we will issue you a credit note/refund.
Delivery Timing ?
We will get your order to you as soon as possible! We are taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 7-9 business days.
In case you have not received your order within the advised time frame, we request you to raise the concern on the same day of receiving the delivery confirmation notification from Lall Ji Knitwears.
Saturdays, Sundays and public holidays are not set as business days for standard and express deliveries.
My money is debited but the order is not confirmed.
In cases like this, your money is completely safe. Due to technical instabilities, the amount sometimes debits but fails to process at the payment gateway. When this happens, the amount is usually reversed to the customer’s account within 24 hours. In the unlikely event that this payment went through, we will either process your order or refund the full amount to the original source of payment.
Can I pay with 2 different credit cards?
Unfortunately we only accept one credit card for payment per order. However, if you wish, you could add all the products you like to your cart, and then purchase them in two or more distinct orders, using different cards or forms of payment.
What are the accepted payment methods for domestic transactions?
We accept the following modes of payment for domestic transactions:
- Credit cards - Mastercard, Visa, and American Express
- Net Banking - All major banks
- Debit Card - All major banks
- Wallet
- COD